Address
Pendicle Road | Unit 3 | Bearsden | Glasgow | UK
Work Hours
Monday to Friday: 9AM - 7PM
Accelarize
Networks Pvt Ltd
Accelarize
Networks Pvt Ltd, collects and use data of users with utmost responsibility. We
follow the highest global standards for secure transactions and customer
information privacy. Please read the following statement to learn about Our
information gathering and dissemination practices.
We follow the
below mentioned practice regarding Data Collection and Usage. Also, the practices
described in this policy are subject to applicable laws in the places wherein
we operate. Please contact Us if You have questions regarding our policies.
1- General
Accelarize
Networks Pvt Ltd or “Accelarize”, its subsidiaries and branch operations
hereinafter referred as the “Company,” “We,” “Us,” and “Our,”) collects
information about Users (“You”, or “Your”, or “Users”) while using Our
Application/s, Website/s and various content/s inside our outside the purview
of Accelarize like its Social Media pages (collectively called the “Services”
and Individually an “Application”).
This Privacy
Policy explains how “Accelarize” collects and uses information shared by “Users”
while registering Your account using Our “Services”. Kindly note that the
Policy can be changed from time to time and new changed policy will be
applicable to new and existing user of “Accelarize” across globe.
By using Our
Website/s or Application/s or Service/s, Users implicitly agree that We can
collect, disclose and use Your information in accordance with the terms of this
privacy policy (“Privacy Policy”). By visiting Our Website/s or Application/s
or using Our Services You agree to abide by the terms and conditions of this
Privacy Policy.
We request you
to please read this policy carefully to comprehend Accelarize’s policies
regarding Your information and how Accelarize use the data.
Irrespective of
the country you live in, Accelarize Networks Pvt Ltd, located at 2nd
Floor, H.No 149,Shastri Nagar Delhi 110031 India will be the controller of User’s
personal data provided to, or collected by or for, or processed in connection
with Services of Company.
2- Information
Collected
Accelarize receives
and stores any information provided by Users while using our Services directly
or indirectly. You can choose not to provide certain information but then You
might not be able to take advantage of many of Our features. The information collected
from Users is used for purposes including but not limited to responding to User’s
requests, improving Our platform, enabling third parties to carry out
technical, logistical or other functions on Accelarize’s behalf and to
communicate with User.
For the Purpose
of Providing Services to User and Providing High Quality direct or indirect
services, Accelarize will collect certain Personal Information from User.
‘Personal Information’ is data that can be used to identify a person. “Personal
Information” includes but is not limited to:
INFORMATION ON USER
PROFILE:
Your full name,
address, email address, contact number(s), date of birth and bank or payment
account details and any proof of Your identity and/or address that We may
request on case to case basis;
INFORMATION ON
TRANSACTION:
We collect
transaction details related to Your use of Our services, including the type of
services You requested or provided, Your order details, delivery information,
date and time the service was provided, amount charged, and payment method.
Payment Method includes
Details of any
bank account (including but not limited to, account holder, account name and
account number) during any -transaction/s initiated by You on Our Website/s
& Application/s while using Our Services;
Details of any
credit, debit, UPI, Net banking or other card used by You for any transaction/s
on Our Website/s & Application/s or while using Our Services;
INFORMATION ON
LOCATION:
Depending on the
Accelarize services availed, requested or searched by User and basis on Your
app settings or device permissions, We may collect Your precise or approximate
location information as determined through data and means such as GPS, IP
address and WiFi. Accelarize may collect location information when Accelarize or
Services or it’s partner applications are running in the foreground. In certain
regions, Accelarize may also collect this information when the Accelarize or
it’s partner applications are running in the background of Your device if this
collection is enabled through Your app settings or device permissions.
INFORMATION ON
USAGE:
We collect
information about how You interact with Our services. This includes information
such as access dates and times, app features or pages viewed, app crashes and
other system activity, type of browser, and third-party sites or service You
were using before interacting with Our services.
We also collect
and use information regarding the duration of Your stay on Our Website/s &
Application/s & this is also stored in the session along with the date and
time of Your access;
When You use Accelarize’s
Website/s and/or Application/s,Accelarize’s servers (which may be hosted by a
third party service provider) may collect information indirectly and
automatically about Your activities on the Website/s & Application/s; for
instance by way of cookies, web beacons or web analytics. This anonymous
information is maintained distinctly and is not linked to the Personal
Information You submit to Us and shall not be used to identify Your Account.
Also, We collect some information through cookies, pixel tags, and similar
technologies that create and maintain unique identifiers.
COMMUNICATIONS
DATA
Accelarize
receives some information regarding the calls or texts, including the date and
time of the call/text, and the content of the communications. Accelarize may
use these information for customer support services , for safety and security
purposes, to improve Our products and services and for analytics or any other
services. Accelarize receives information on USER’s participation in any promotion sponsored by Us
and Our Partner Brands and for any Survey.
3- Use of Information
Accelarize will use
the information that We collect for purposes including but not limited to, Providing
services, Record Keeping of your services, tracking your progress, To
facilitate payments, Customer Support and Research & Development.
4- Communication
From Accelarize
Accelarize will
communicate about its Products/Services, information, marketing communications,
Surveys, product offerings, offers,
advertising materials, and offers from Accelarize to Users from time to
time. Accelarize will send You important
information regarding the Website/s & Application/s, changes to Our terms,
conditions, and policies and/or other administrative information.
5- Additional
Uses
The information
collected from User maybe used to provide it for scrutiny to any statutory,
regulatory or any other governmental authority or any other agency as advised
by government or any judicial body, To resolve disputes, To detect and protect
Us against error, fraud and other criminal activity, to enforce Our terms and
conditions, To comply with financial services regulation including retention of
financial information and transaction, To conduct financial and identity
checks, fraud prevention checks, anti money laundering and credit checks and To
enhance security of Our Site.
We identify and
use Your IP address to help diagnose problems with Our servers if any, and to
administer Our Website/s & Application/s. Your IP address is also used to
help identify You and to gather broad demographic information;
6- Tracking
& Cookies
A “cookie” is a
small piece of information stored by a web server on a web browser so it can be
later read back from that browser. Cookies are useful for enabling the browser
to remember information specific to a given user. Cookies may also be used for
obtaining information regarding use of the Website/s & Application/s and
assess which pages do You visit the most in order to provide You with
goods/services that may be of interest to You. Cookies may also be used for obtaining
information regarding Your IP address, location and other demographic
information such as age range and gender in order to ascertain user’s internet
behaviour. Accelarize will use cookies to assist in complying with regulatory
obligations such as anti-fraud and anti-money laundering obligations.
Accelarize will
use Cookies to provide You with personalized services by remembering the
choices made by You with respect to language You prefer, geographical location
where You are etc.
When You visit
third party websites from Our Website/s & Application/s, cookies embedded
in such third party content may be downloaded onto Your device. We do not
control such third party cookies and are governed by the terms and conditions
of such third parties. Please read the terms and conditions governing such
third party websites for more information on the same.
Accelarize may
place both permanent and temporary cookies in Your computer’s hard drive while
using Our Services. You may choose to disable the cookies using the settings in
Your operating system of the device. However, if You do so, You may not be able
to use the full functionality of Our Website/s & Application/s
7- Information
Shared And Disclosed by Accelarize
Accelarize never
sells User’s information to any Third Party. We share Your information with Our
affiliates, subsidiaries and business partners, for legal reasons or in
connection with claims or disputes.
We may disclose
personal information that We collect or you provide, as described in this
privacy policy, in the following ways:
a-General
Information Disclosures to Our subsidiaries and affiliates, which are entities
under common ownership or control of Our ultimate parent company Accelarize
Networks Private Limited.
b- To ensure
that we provide services to You as committed by us
c- We share your
information to Service Providers, including but not limited to OEM, Third Party
for email messages, Data Hosting, SMS Messages, Payment Service Provider, Legal
Service Provider, Accounts and Taxation etc etc, to ensure that we provide
services to You as committed by us
d- We may also
share your Data If We believe disclosure is necessary or appropriate to protect
the rights, property, or safety of Accelarize, Our customers or others. This
includes exchanging information with other companies and organizations for the
purposes of fraud protection and credit risk reduction.
e- We may share
Your information in any other circumstances where We have Your consent.
8- Retention
and Deletion Of Data
After
termination of Your Account with Us, We, shall destroy all the data collected
from You, except the records and the data pertaining to the transactions
undertaken using Our Services or the Website/s & Application/s. Please note
that under the applicable laws, We are required to maintain record of these
transaction with Us including personal data such as Your name, contact details,
Your number, transaction history etc. Other than the information specified
above, We will delete all Personal Information that We hold about You when Your
Account is terminated. We will not retain Your online banking login PIN, TAN
and/or password, credit card information
9- Data
Safety & Phishing
Please note that
We will not require You to disclose Your personal or security detail vide email
or other communication. If You receive any email/ phone call/ SMS or other
communication requesting You to share Your personal/security/financial
information, please do not respond to such requests and delete such requests
immediately. Please forward such requests to info@Accelarize.com for notifying
Us of the same prior to deletion of such requests.
“Phishing” is an
attempt to steal personal details and financial account details from a website
user. Such “Phishers” use fake emails to lead users to counterfeit websites
where the user is tricked into entering their personal details such as credit
card numbers, passwords, PIN etc. Please abstain from providing Your details on
such websites and immediately report such requests to Us at info@Accelarize.com.
We shall not be held responsible for any loss, damage caused by responding to
such emails and sharing information with third parties.
10- Contact
Us
If You have any
queries relating to the processing/ usage of information provided by You or Accelarize’s
Privacy Policy, You may email to the Data Protection Officer (DPO) at info@accelarize.com